Delivery & Returns

Delivery Information

All deliveries are sent via Royal Mail's postal service and are dispatched within 5 working days of your order using a 'signed for' service. Where longer delivery times are required you will be informed.

Returns Policy

If you change your mind about your purchase please let us know via email. We request that the items should be returned to us, unused and within the original packaging within 14 days of purchase and we will offer you an exchange or a full refund. This does not affect your usual consumer rights, including your right to claim a refund, replacement, repair and/or compensation where the goods are faulty or misdescribed.

We recommend that you return items via registered mail so that you have proof of dispatch in case the item is lost. Please ensure you have sufficient insurance cover especially when returning valuable products. We cannot accept responsibility for goods lost or damaged in transit. Any import duties that may arise for shipping and returned items will need to be covered by you. 

For refunds please email us on: store@bondshackney.co.uk